Free UK delivery's on all orders over £75.
(UK) Standard delivery (Interlink Express within 3-5 working days) £7.50
N. Ireland/ Channel Islands/ Scottish Islands (DHL Express 2-3 Working Day Service) £15.00
Our standard UK delivery takes 3-5 working days to reach you from dispatch. International orders can take 7-14 working days to arrive. Please note that working days for us are Monday - Friday and do not include national UK bank holidays.
We endeavour to fulfil all orders placed. If we are unable to deliver to your location we will let you know.
You will own the goods from the later of (a) we receive payment in full or (b) we deliver the goods to you.
The goods are your responsibility from the time we deliver them to the address you gave us. The courier will give you the option to update your delivery preferences once goods have been shipped Candle Flair will not be responsible for any delivery without a signature due to your change of preferences. Delivery will have been deemed to have taken place as and when the Courier leaves the goods in accordance with your preferences.
All international customers purchasing from us will be denoted as ‘Delivery Duty Unpaid’ (DDU) and will be charged for the items purchased and shipping costs only. Duties, taxes, and other compulsory payments when shipping internationally are the sole responsibility and shall be paid in full by the customer. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.
Candle Flair is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund in full for any goods you have paid for but not received