FREQUENTLY ASKED QUESTIONS
About Our Candles
Our taper candles are made using high-quality refined paraffin wax with 100% cotton wicks for a clean, consistent and long-lasting burn. All candles are colour throughout, ensuring elegant appearance from first light to finish.
Candle Flair candles are designed for elegant dining tables, weddings, events, restaurants and home styling. Our candles are drip-free when used correctly, smokeless, and available in 41 curated colours and multiple heights.
Approximate burn times:
• Taper 25 cm — up to 8 hours
• Skinny candles — up to 6 hours
• Taper 35 cm — up to 15 hours
• Taper 45 cm — up to 20 hours
Burn time varies depending on environment and drafts.
Most Candle Flair taper candles have a conical base of approximately 2.2 cm, fitting most standard dinner candle holders.
• Classic Tapers (25 cm, 35 cm, 45 cm) fit standard holders
• Taper 28 Skinny candles and Taper Mini have a slimmer 1.2 cm base for narrow holders. Shop skinny taper candle holders with 1.2cm opening:
https://candleflair.com/collections/skinny-candle-holders
To get the best performance and longest burn time from your Candle Flair taper candles, we recommend the following care guidance:
• Trim the wick to approximately 0.5–1 cm before lighting to maintain a steady flame and reduce smoke
• Keep candles away from draughts, air conditioning and open windows, as moving air can cause dripping
• Always place candles in a correctly sized, stable candle holder
• Keep candles at least 10 cm apart when burning multiple candles
• Keep the wax pool free from debris such as matches or wick trimmings
• Extinguish candles using a candle snuffer where possible to reduce smoke
• Never leave burning candles unattended and keep away from children and pets
Storage guidance
• Store candles flat in a cool, dry place
• Avoid storing candles in direct sunlight or warm areas to prevent softening or bending
• Keep candles in their box or protective packaging until use
When used correctly, Candle Flair candles burn cleanly and are designed to remain drip-free for elegant dining and event styling.
We photograph all Candle Flair candles to represent colours as accurately as possible. However, colours may vary slightly depending on screen settings and lighting conditions.
For weddings, hospitality projects and large events, we recommend ordering a sample box first to confirm colours in person. Sample boxes are available exclusively to trade customers and can be ordered via our Trade Shop:
Yes. We maintain large warehouse stock to supply hospitality and event customers year-round. If a colour or size is temporarily unavailable, customers can sign up for back-in-stock notifications on product pages.
For customers in the Middle East, orders are fulfilled from our Dubai warehouse via Candle Flair Middle East:
This allows faster delivery across the UAE, GCC and regional markets.
Orders & Changes
If your order has not yet shipped, we will try to help. Please email info@candleflair.com as soon as possible with your order number.
Please contact info@candleflair.com within 48 hours of delivery with photos and order details so we can assist quickly.
Candle Care & Safety
For best performance:
• Trim wick to 0.5–1 cm before lighting
• Avoid drafts and air conditioning
• Keep candles at least 10 cm apart
• Keep wax pool clear of debris
• Use a candle snuffer to extinguish flame
• Never leave candles unattended
Candles should always be kept away from children and pets and never left unattended while burning.
Shipping Questions
Yes. UK orders are dispatched from our London warehouse.
We ship internationally, and delivery times and costs vary by destination. Duties and taxes may apply depending on the destination country.
For customers in the Middle East and Asia, orders can also be fulfilled via our Dubai warehouse through Candle Flair Middle East:
Yes. Candle Flair Middle East supplies premium tapered dinner candles and accessories across the UAE, GCC, Middle East and Asia via our regional website www.candleflair.me.
Founded in London, Candle Flair expanded into the Middle East in 2025 to meet growing demand from hospitality, events and retail sectors. Our Dubai warehouse allows faster regional supply for hotels, restaurants, event planners and retailers.
Customers in the Middle East and Asia are encouraged to order via candleflair.me for faster delivery and regional stock availability.
UK delivery usually takes 3–5 working days. International delivery may take 7–14 working days depending on destination and customs processing.
Returns
Unused products in original packaging may be returned within 14 days of receipt. Customers are responsible for return shipping unless items arrive damaged.
Refunds are processed once returned goods are received and inspected. Funds usually appear within 5–10 working days.
Trade & Wholesale
Yes, Candle Flair supplies premium taper candles to event planners, florists, hotels, restaurants, retailers and hospitality venues worldwide. Trade customers benefit from wholesale pricing, bulk supply options and reliable stock availability for events, hospitality and retail environments.
You can apply for a trade account here:
https://candleflair.com/pages/trade-application
Once approved, you will gain access to trade pricing and ordering through our wholesale platform. Trade customers benefit from priority stock availability and faster repeat ordering.
Yes, Candle Flair candles are widely used for corporate gifting, weddings and luxury events.
We supply premium tapered candles and curated colour collections for:
• Corporate and client gifting
• Weddings and private events
• Hospitality and restaurant openings
• Event planners and venues
• Luxury brand gifting collaborations
• Retail and seasonal gift collections
We can provide bulk supply, curated colour selections and white-label candle solutions for gifting projects.
For corporate gifting or bulk enquiries, please contact our team or apply for a trade account:
Yes, Candle Flair supplies candles in bulk for weddings, events, restaurants and hospitality venues worldwide. Trade pricing and volume support are available via our Trade Shop or trade application.
Payments
We accept Visa, Mastercard, Amex, Maestro, PayPal and Shop Pay secure checkout options.
Customer Support
Please contact info@candleflair.com and our team will assist as quickly as possible.
