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Frequently Asked Questions

Our candles are made of 100% pure natural paraffin wax for long lasting burn times and the wick is made of 100% cotton for the cleanest burn.

- The Classic Collection: Taper M candle up to 8 hours, Taper L candle up to 15 hours, Taper XL candle up to 20 hours

- The Creative Collection: Spiral candle up to 5 hours, Twist candle up to 5 hours

-  Lux Collection: Swirl candle up to 6 hours, Ribbon candle up to 7 hours

The base of our candles are made in a conical shape, in order for our candles to fit most dinner candle holders. The top of our candles tapers to provide an elegant finish. We also provide 'Little Helpers', made out of flexible metal, which are perfect if the internal diameter of the candle holder is too large compared to the base of your candle as these will prevent the candle from wobbling.

Customer Services

Sometimes mistakes do happen and we apologise if you have received your order incorrectly. Please let us know as soon as possible so we can rectify your order for you by emailing us on info@candleflair.com.

Please check your order confirmation as soon as you have placed your order and send through any changes to info@candleflair.com. We cannot guarantee your amendments can be changed but we will try to help as much as possible. We cannot process any changes or cancellations to orders during sales or promotions.

We apologise that your item is out of stock. We regularly replenish our stock as much as possible to avoid this. If you would like to be notified when you product is back in stock, please click on the relevant product page and insert your email address.

Please click the link trade or B2B to direct you to more information and what is available to you.

Payments can be securely made in our online store via credit card: Amex, VISA, Mastercard, Maestro or alternatively through PayPal. Please contact us if you have any further questions.

All Candle Flair candles come with a safety label. Please click candle safety page for more information.

Complaints

We always try to ensure you have the best possible experience with Candle Flair and our products. If you are not completely satisfied with one of our products please email info@candleflair.com so we can respond appropriately.

Please click Shipping and returns page for more information.