FREQUENTLY ASKED QUESTIONS
Candles
Our candles are made of 100% pure paraffin wax for long lasting burn times and the wick is made of 100% cotton for the cleanest burn.
The base of our candles are made in a conical shape, in order for our candles to fit most dinner candle holders. The top of our candles tapers to provide an elegant finish. We also provide 'Little Helpers', made out of flexible metal, which are perfect if the internal diameter of the candle holder is too large compared to the base of your candle as these will prevent the candle from wobbling.
- Classic Collection: Taper 25 candle up to 8 hours, Taper 28 Skinny candle up to 6 hours, Taper 35 candle up to 15 hours, Taper 45 candle up to 20 hours
- Creative Collection: Spiral candle up to 5 hours, Twist candle up to 5 hours
- Lux Collection: Swirl candle up to 6 hours, Ribbon candle up to 7 hours
All Candle Flair candles include a safety label on the bottom of our packaging to ensure customers are well informed on the accurate and sensible use of our candles. Below, we have included safety advice when buying and lighting our candles as well as useful tips on how to get the best burn from our candles:
• Ensure the wick is kept trimmed to approximately 0.5-1cm in length to control the flame height and burn time
• Avoid burning candles in areas of draught to encourage an even burn and to avoid dripping
• Never leave a burning candle unattended or around children and pets
• Do not burn candles on or close anything that can catch fire
• Place burning candles at least 10cm apart
• Always keep the wax pool clear and clear of matches and other debris to avoid flaring
• Always snuff out the candle, do not blow out
Customer Services
Sometimes mistakes do happen and we apologise if you have received your order incorrectly. Please let us know as soon as possible so we can rectify your order for you by emailing us oninfo@candleflair.com.
Please check your order confirmation as soon as you have placed your order and send through any changes to info@candleflair.com. We cannot guarantee your amendments can be changed but we will try to help as much as possible. We cannot process any changes or cancellations to orders during sales or promotions.
We apologise that your item is out of stock. We regularly replenish our stock as much as possible to avoid this. If you would like to be notified when you product is back in stock, please click on the relevant product page and insert your email address.
Please click this link to direct you to more information and what is available to you.
Payments can be securely made in our online store via credit card: Amex, VISA, Mastercard, Maestro or alternatively through PayPal. Please contact us if you have any further questions.
We always try to ensure you have the best possible experience with Candle Flair and our products. If you are not completely satisfied with one of our products please email info@candleflair.com so we can respond appropriately.
Shipping & Returns
Please click Shipping and returns page for more information.